 Soundscape 30-day Money back Guarantee
We put considerable effort into providing high quality pro-audio products and are widely recognised as a supplier of extremely reliable & stable products with excellent value for money.
- We know that, unfortunately, there will be times when someone will make a purchase from us and find the product doesn't fit his needs or meet his expectations. The most practical way for you to find out is to try out the product in your own studio
- The audio quality of our Soundscape products is universally regarded as very high. Nevertheless, it remains subject to personal appreciation. The only way for you to judge, is to try out the product in your own studio.
In order to allow you to freely evaluate and integrate Soundscape products in your own trusted environment, without running the risk of being stuck with a product you do not like, we offer the "Soundscape 30-day Money Back Guarantee".
Provided the functional description or specification of our products, as published on our web-page, fits your requirements & expectations, we encourage you to evaluate our products. If, after evaluation, they do not meet your expectations or you do not like the audio quality, we are prepared to apply our 30-day Money Back Guarantee... no questions asked.
What products qualify for the Soundscape Money back Guarantee?
All new hardware products of the Soundscape brand name qualify for the Soundscape Money Back Guarantee, provided that the products are returned to Sydec Audio Engineering within 30 days of the original shipping date out of the Sydec Audio Engineering warehouse and that the products are complete, in perfect condition, not damaged and returned in the original packaging.
The Soundscape 30-day Money Back Guarantee does not apply for password protected licenses of software packages. These passwords are generated on-demand for a particular hardware device and therefore cannot be revoked once they were generated.
The Soundscape 30-day Money back Guarantee does not apply for services or items that were repaired.
What should I do if I'm not satisfied with my purchase?
Should you feel your qualifying purchase, as described above, doesn't meet your needs or expectations, we would encourage you to try the following three things to provide you with all the possible solutions that might help you find satisfaction with your purchase:
- 1. Query our FAQ database. You might be able to find an answer that helps you better utilize the product to your satisfaction.
- 2. Visit our User Forum. Perhaps other users have been in the same situation and you might find a solution there, that also works for you.
- 3. Contact our support team to see if there is anything further we can do or try to find a solution for you, if one exists.
If trying the above solutions doesn't work for you, and our support team is unable to help you use the qualifying product to your satisfaction, the only other thing we can then do is to promptly issue a refund to you.
How do I request a refund?
To get a refund on any qualifying products purchased from Sydec Audio Engineering, simply create a support request within 30 days of your purchase and request a refund. Upon receipt of the goods at Sydec under the applicable conditions, we will promptly refund your purchase price (shipping charges not included) by paying back the appropriate amount to the credit card you used when making your purchase, or wiring the funds if you have paid by wire transfer. |